Kettlebells USA® Policies, Terms and Conditions
Copyright and Trademark Notice
- Kettlebells USA® is a Registered Trademark of KB USA Fitness Products LLC. All Rights Reserved. USPTO Registration # 4,416,239 & 4,315,068
- Metrixx® is a Registered Trademark of KB USA Fitness Products LLC. All Rights Reserved. USPTO Registration #4,652,848
- Paradigm Pro® is a Registered Trademark of KB USA Fitness Products LLC. All Rights Reserved. USPTO Registration #4,656,053
- Any individual, company or entity using our Registered Trademarks without permission of KB USA Fitness Products LLC will be vigorously prosecuted to the full extent of the law.
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of KB USA Fitness Products LLC., Copyright © 2009 - 2017. ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
- Credit Cards & Other Payment Options
We accept the following credit cards: Visa, Master Card, and Discover. If you wish to pay with American Express, please use one of the following payment methods: Paypal or Amazon Pay. There is no surcharge for using your credit card to make purchases.
Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon acceptance of your order. If you credit card is declined for some reason, please check to make sure that your billing address is correct.
- Money Orders, Cashier’s Checks, Company Checks, & Personal Checks
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $75 fee on all returned checks.
KB USA Fitness Products LLC keeps your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology. We are fully PCI Compliant and we use Industry Standard 256 bit Extended Validation Encryption Technology to protect your sensitive data. We do not store your credit card information on our servers after your order is complete. KB USA Fitness Products LLC is not responsible for any fraudulent use of your credit card or any other payment system.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the website. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
- Cookies Policy
- What are cookies
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third party to recognize you and make your next visit easier and the Service more useful to you. Cookies can be "persistent" or "session" cookies.
- Essential cookies
We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
- Third party cookies
- Where can your find more information about cookies
You can learn more about cookies at the following third party website: All About Cookies: http://www.allaboutcookies.org/
KB USA Fitness Products LLC is committed to net security and privacy.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of, or content located on or through any such site.
- Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
- Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. www.kettlebellsusa.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. All sales are final. It is the responsibility of the buyer to inform us immediately if there is a problem with your order. We are not responsible for any discrepancies, damages etc. after one week of receipt of order. We are not responsible for any customer mistakes. If you put the wrong shipping address, you are responsible for any return or other charges! Please make sure to correctly enter your shipping address. We do not accept returns or exchanges for "buyers remorse" or if you purchased the wrong type or size of kettlebell or other product on this website. Any sale price is valid only for the time of sale and we do not credit monies back for items purchased before the start of any promotional pricing.
- Order cancellation: If you wish to cancel an order you must inform us by email or phone immediately after you place the order. In some cases it may not be possible to cancel your order. Any order cancellation may be subject to additional fees which will be deducted from your refund.
- Proper use of goods purchased & limit of liability
KB USA Fitness Products LLC assumes no liability for any products purchased on this website. Buyers must use common sense and not use any kettlebell or fitness product in an unsafe manner.
- Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether KB USA Fitness Products LLC signs them or not. We reserve the right to make changes to this site and these conditions at any time.
- Out-of-Stock Products
KB USA Fitness Products LLC will ship your product as it becomes available. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.
- Privacy on Other Web Sites
KB USA Fitness Products LLC insures all products shipped to be free of manufacturing defects.
We strive for 100% customer satisfaction. Any product purchased on this web site and received damaged, or with a manufacturing defect will be replaced as long as we are notified with one week of receipt of goods. Any complaints received after one week of receipt are not valid. Products sold "As is", or "Factory Seconds" have no warranty and cannot be returned or refunded. The customer is solely responsible for checking their order upon receipt and must report any deficiencies or problems within one week. We do not accept any returns due to the customer selecting the wrong weight or item. Defective or damaged items will be replaced at our expense or a discount given for minor and/or cosmetic damage. No returns will be accepted without prior authorization. Unauthorized returns will not be accepted or credited. All sales are final so please be sure you are ordering the correct items.
- Shipping Policy
Kettlebells USA® operates two large, modern warehouses to process your order FAST. We guarantee that most orders received before 4 pm CST M-TH will ship within 24 hrs for in stock items. Kettlebell orders received Friday - Sunday will ship on Monday. Bulk kettlebell orders shipping by LTL Freight will process within 48 hours of receiving the order. Our warehouses are closed on weekends and holidays. Shipping during certain holidays may incur delays beyond our control. We cannot guarantee when an order will arrive. We encourage you to order in a timely fashion to avoid delays caused by shipping, product availability or holiday schedules. Please monitor the tracking updates to ensure that someone is available to accept delivery. KB USA Fitness Products LLC is not responsibe for any shipment that is stolen after it is delivered to the shipping address provided to us by you, the customer.
We will always endeavor to ship your products as soon as possible. If an item it received damaged by the shipping carrier, it is the responsibility of the customer to inform us immediately. Do NOT file any claims with shipping carriers for damaged or lost items, you must contact us first and we will file the claim. We are not responsible for any shipping claims filed by customers.
We are not responsible for any customer mistakes. If you put the wrong shipping address, you are responsible for any return or other charges! Please make sure to correctly enter your shipping address.
- State Sales Taxes
KB USA Fitness Products LLC shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within California and New Jersey. For orders shipped to other states, you are solely responsible for all sales or other taxes.
- Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, KB USA Fitness Products LLC shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. KB USA Fitness Products LLC shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, KB USA Fitness Products LLC shall immediately issue a credit to your credit card account in the amount of the incorrect price. KB USA Fitness Products LLC is not responsible for typographical errors in product listings or on this website. We reserve the right to change our product specifications at any time. All sales are final.
All kettlebells are guaranteed against manufacturing defects and shipping damage. Any defective or damaged kettlebells will be replaced at no charge to the customer. There is no implicit or implied warranty against damage resulting from use of our products outside of the intended use e.g. kettlebells are not guaranteed if they are dropped onto a hard surface from height as this is outside of the intended use of the product.