Terms & Conditions of Use
KB USA Fitness Products LLC - DBA Kettlebells USA®
Copyright and Trademark Notice
- Kettlebells USA® is a Registered Trademark of KB USA Fitness Products LLC. All Rights Reserved. USPTO Registration # 4,416,239 & 4,315,068
- Metrixx® is a Registered Trademark of KB USA Fitness Products LLC. All Rights Reserved. USPTO Registration #4,652,848
- Paradigm Pro® is a Registered Trademark of KB USA Fitness Products LLC. All Rights Reserved. USPTO Registration #4,656,053
- Any individual, company or entity using our Registered Trademarks without permission of KB USA Fitness Products LLC will be vigorously prosecuted to the full extent of the law.
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of KB USA Fitness Products LLC., Copyright © 2009 - 2018. ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Accepted Payment Methods
We accept the following credit cards: Visa, Master Card, and Discover. If you wish to pay with American Express, please use one of the following payment methods: Paypal or Amazon Pay. There is no surcharge for using your credit card to make purchases.
Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon acceptance of your order. If you credit card is declined for some reason, please check to make sure that your billing address is correct.
Money Orders, Cashier’s Checks, Company Checks, & Personal Checks
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $75 fee on all returned checks.
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Order Acceptance Policy
- Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.
- Kettlebells USA® reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
- All sales are final.
- It is the responsibility of the buyer to inform us immediately if there is a problem with your order. We are not responsible for any discrepancies, damages etc. after one week of receipt of order.
- We are not responsible for any customer mistakes. If you put the wrong shipping address, you are responsible for any return shipping, restocking and/or other charges! Please make sure to correctly enter your shipping address.
- Kettlebells USA® is not responsible for any packages that are stolen after delivery to the shipping address given at time of purchase. Please make sure to purchase the correct item. We do not accept returns, exchanges, and no refunds will be issued if you purchase the wrong item or for "buyers remorse."
- Any sale price is valid only for the time of sale and we do not credit monies back for items purchased before the start of any promotional pricing.
- We operate a 100% automated order processing system to ensure our customers receive their orders as rapidly as possible.
- If you wish to cancel an order you must inform us by email or phone immediately after you place the order. Because our order processing system is automated and optimized for rapid order delivery it is normally not possible to cancel or change any orders(s) after they have been placed.
- Any order cancellation may be subject to a 10% fee which will be deducted from your refund.
KB USA Fitness Products LLC will ship your product as it becomes available. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.
State Sales Taxes
KB USA Fitness Products LLC shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within California and New Jersey. For orders shipped to other states, you are solely responsible for all sales or other taxes.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, KB USA Fitness Products LLC shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. KB USA Fitness Products LLC shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, KB USA Fitness Products LLC shall immediately issue a credit to your credit card account in the amount of the incorrect price. KB USA Fitness Products LLC is not responsible for typographical errors in product listings or on this website. We reserve the right to change our product specifications at any time. All sales are final.
Damaged & Lost in Transit Items and Returns Policy
- KB USA Fitness Products LLC insures all products shipped to be free of manufacturing defects.
- We strive for 100% customer satisfaction.
- Any product purchased on this web site and received damaged, or with a manufacturing defect will be replaced as long as we are notified with one week of receipt of goods. Any complaints received after one week of receipt are not valid.
- Products sold "As is", or "Factory Seconds" have no warranty and cannot be returned or refunded.
- The customer is solely responsible for checking their order upon receipt and must report any deficiencies or problems within one week. We do not accept any returns due to the customer selecting the wrong weight or item or "buyers remorse."
- If you receive a damaged or defective kettlebell we will replace it at no cost to you, or a discount given off the purchase price for minor and/or cosmetic damage if applicable.
- Unauthorized returns will not be accepted or credited.
- All sales are final so please be sure you are ordering the correct items.
- We ship by FedEx, USPS, and various LTL freight carriers.
- We operate two state of the art warehouses in California and New Jersey for fast and efficient shipping.
- Orders are normally shipped the next business day with delivery times between 2-7 days.
- Orders received before 6 pm CST Monday - Thursday will normally ship within 24 hrs. Orders received Friday - Sunday will ship on Monday. Freight shipping is available for bulk kettlebell orders.
- Bulk orders shipping by LTL Freight will ship within 48 hours We will always endeavor to ship your products as soon as possible.
- Shipping times during holidays such as the Christmas season may experience delays beyond our control due to high shipping volumes with the carriers.
- Severe weather may cause delays and we ask that you understand that this is beyond our control.
- DVD's, KettleGuard's™ and fitness gear may ship separately from your kettlebell order.
- Your order may ship from from different warehouses so don't panic if you receive a partial order!
- Tracking information will be sent to the e-mail you gave us on your order. If you did not provide an email we cannot send tracking information.
- Any shipping damages, defective products or problems with your order must be reported to us within one week (7 days) of delivery.
- Please monitor the tracking updates to ensure that someone is available to accept delivery at a commercial address or to ensure your package(s) are not stolen from your residence.
- All packages are shipped without a signature required for delivery.
- Kettlebells USA® is not responsible for any packages that are stolen after delivery to the shipping address given at time of purchase.
- We are not responsible for any customer mistakes. If you put the wrong shipping address, you are responsible for any return or other charges!
Items Damaged/Lost in Shipping
- If an item is lost in transit or received damaged it is the responsibility of the customer to inform us immediately.
- Do NOT file any claims with shipping carriers for damaged or lost items, you must contact us first and we will file the claim. We are not responsible for any shipping claims filed by customers.
Proper use of goods purchased, warranty & limit of liability
- All kettlebells are guaranteed against manufacturing defects and shipping damage. Any defective or damaged kettlebells will be replaced at no charge to the customer. There is no implicit or implied warranty against damage resulting from use of our products outside of the intended use e.g. kettlebells are not guaranteed if they are dropped onto a hard surface from height as this is outside of the intended use of the product.
- KB USA Fitness Products LLC assumes no liability for any products purchased on this website. Buyers must use common sense and not use any kettlebell or fitness product in an unsafe manner.
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether KB USA Fitness Products LLC signs them or not. We reserve the right to make changes to this site and these conditions at any time.