Kettlebells USA Shipping Policy
How are my Kettlebells Shipped
Still Free Shipping to the lower 48 US states!
Kettlebells and most fitness gear ship fast & free at Kettlebells USA®.
PLEASE NOTE: OUR WAREHOUSES ARE OPERATING WITH REDUCED STAFF PROCESSING TIMES AVERAGE 5 DAYS CURRENTLY
- We ship by fedEx, USPS, and various LTL freight carriers.
- Orders are normally shipped the next business day with delivery times between 2-7 days.
- Orders received before 6 pm CST Monday - Thursday will normally ship within 24-48 hrs. Orders received Friday - Sunday will ship on Monday. Freight shipping is available for bulk kettlebell orders.
- Bulk orders shipping by LTL Freight will ship within 48 hours We will always endeavor to ship your products as soon as possible.
- Shipping times during holidays such as the Christmas season may experience delays beyond our control due to high shipping volumes with the carriers.
- Severe weather may cause delays and we ask that you understand that this is beyond our control.
- Your order may ship from from different warehouses so don't panic if you receive a partial order!
- Tracking information will be sent to the e-mail you gave us on your order. If you did not provide an email we cannot send tracking information.
- Any shipping damages, defective products or problems with your order must be reported to us within one week (7 days) of delivery.
- Please monitor the tracking updates to ensure that someone is available to accept delivery at a commercial address or to ensure your package(s) are not stolen from your residence.
- All packages are shipped without a signature required for delivery. Kettlebells USA® is not responsible for any packages that are stolen after delivery to the shipping address given at time of purchase. FedEx delivery confirmation will determine delivery status.
- We are not responsible for any customer mistakes. If you put the wrong shipping address, you are responsible for any return or other charges! If you ordered and then have buyers remorse and your order has processed, the order cannot be cancelled
Items Lost or Damaged in Shipping & Returns
- If an item is lost in transit or received damaged it is the responsibility of the customer to inform us immediately. We are not responsible for "Porch Pirates", if FedEx shows as "Delivered" , the order is considered delivered.
- Any product purchased on this web site that is lost in transit, received damaged, will be replaced as long as we are notified with one week of receipt of goods. You will be compensated after the FedEx claim is paid. FedEx will only pay a Max of $100.00 per item. The customer is solely responsible for checking their order upon receipt and must report any deficiencies or problems within one week. Any complaints received after one week of receipt are not valid.
- Do NOT file any claims with shipping carriers for damaged or lost items, you must contact us first and we will file the claim. We are not responsible for any shipping claims filed by customers.
- Products sold "As is", or "Factory Seconds" have no warranty and cannot be returned or refunded.
- We do not accept any returns due to the customer selecting the wrong weight or item or "buyers remorse."
- Unauthorized returns will not be accepted or credited.
- All sales are final so please be sure you are ordering the correct items.
- Any cancelled order with be subject to a 10% re-stocking fee.
- To check on the status of your order : Track your Kettlebells USA® Order